Privacy Policy

Information We Collect

When you engage with our drawing fundamentals platform, we gather various kinds of information to offer you personalized learning experiences and to enhance our services.

Personal Information

We collect information you provide directly to us when creating an account or reaching out. This includes your name, email address, phone number, and any messages you send via our contact forms. When you enroll in our drawing courses, we also collect details about your artistic background and learning objectives.

Usage Data

We automatically collect information about how you use our website and learning platform. This may include pages visited, time spent in different sections, completed drawing exercises, and technical details such as your IP address, browser type, and device information.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze site performance. You can manage cookie preferences through your browser settings.

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal information helps us deliver high-quality educational content and keep our drawing platform running smoothly. We are devoted to using your data responsibly and only for legitimate purposes.

Educational Services

We use your data to grant access to drawing courses, monitor your progress across skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for building your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, share important course updates, and provide technical assistance when needed. We may also send periodic newsletters about new drawing techniques, featured artwork, or platform improvements if you’ve opted in to our communications.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, spot areas where learners struggle, and create new content addressing common learning challenges. This analysis is aggregated to protect individual privacy while improving our educational approach.

Legal Compliance

In certain situations, we may use or disclose your information to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your data is shared and take privacy seriously in all our business relationships.

Service Providers

We collaborate with trusted third-party providers who help operate our platform, process payments, send emails, and offer customer support. These providers access only the information needed for their services and are contractually obligated to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If Tangle Grove Harbor participates in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you by email and explain any changes to how your data is handled.

Legal Requirements

We may disclose your information when required by law, a court order, or government request. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms.

Your Rights and Choices

Under applicable privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have certain rights regarding your personal information.

Access and Correction

You can request access to the personal data we hold about you and ask us to correct any inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal data, and we’ll comply unless we have legitimate grounds to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time by using the unsubscribe link in each message or by contacting us directly. You will still receive essential account and course enrollment updates.

Cookie Management

Most browsers let you manage cookies via their settings. You may choose to accept all cookies, block specific types, or receive prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and access controls. We employ industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal data only as long as needed to provide our services, meet legal obligations, or resolve disputes. Account details are typically kept for three years after closure, while course progress data may be retained for up to seven years for educational records.

International Transfers

Although our primary operations are in Canada, some service providers may process data in other countries. We ensure adequate protections through contractual safeguards and compliance with Canadian privacy law requirements for cross-border transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in accordance with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child’s information, request corrections or deletion, and revoke consent at any time.

Parental Controls

Parents may review any personal information we've collected from their child, request its deletion, and refuse further collection or use of their child’s data. We provide clear mechanisms for exercising these rights.

If you believe we have accidentally collected information from a minor without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. Significant changes will be communicated via email or prominent notices on our site.

Minor updates may be posted without individual notices, so please review this policy regularly. The "Last Updated" date at the top indicates when the most recent changes were made.

Your continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.